1. GENERAL TERMS AND CONDITIONS
1.1. The following Terms and Conditions of Use apply and describe the use of Power Health Hellas mobile application named as “Vitamins Academy” concerning all users as well as all means of transmission via mobile devices (i.e. mobile phone, tablet or any other platform) and in any form of projection of its content (mobile application, tablet application etc.).
1.2. VITAMINS ACADEMY (mobile application), is a mobile application offering information about nutrition and food supplements. It provides personalized nutrition tips, food supplements suggestions, company’s products promotion and assistance concerning physical and mental health, training and dieting. POWER HEALTH HELLAS reserves all rights to operate through a mobile application or any other suitable means of its approval.
1.3. VITAMINS ACADEMY is owned by POWER HEALTH HELLAS, which is located in Metamorfosi, 9 Deligianni str., Attica, Greece.
1.4. The use of «VITAMINS ACADEMY» (hereinafter “company”,»us”,”we”,”our”) mobile application is described by the following Terms and Conditions, as well as in their integral provisions, and apply to all of its content and its individual pages.
1.5. Every user who downloads, browses and accesses in any way the mobile application of the company as well as any services available for use through it, is automatically considered that he has received full knowledge and agrees to be under the ruling of the terms and conditions set out herein. Our Company takes all necessary technical and organizational measures to ensure that all user data is completely secure and access to them is limited and in accordance with Greek and EU Law.
1.9. The mentioned Terms and Conditions of Use of the Company’s mobile application, and their possible amendments and modifications, are subjected by Greek and European legislation as well as the relevant International Treaties. In case of a conflict occurring by the modification of the abovementioned legal frameworks, the Terms and Conditions of Use that are affected will be amended and updated accordingly, while the entire content of the Terms/Conditions will remain as it is.
2. MOBILE APPLICATION SERVICES
a. This mobile application offers information about nutrition and food supplements. It provides personalized nutrition tips, food supplements suggestions, company’s products promotion and assistance concerning physical and mental health, training and dieting.
Completely respecting the users of the mobile application of the Company, all the necessary legal information concerning the professional identity of Vitamins Academy is provided, as is the information concerning the offered services that are displayed on the mobile application, certifying that it is complete, true and valid. The Company holds the right to possess reservations concerning accidental technical or typographical errors that are impossible to predict or may arise unintentionally or due to technical weaknesses or due to a malfunction of the mobile application or due to force majeure. All relevant online updates of the mobile application’s information shall appear on the mobile application’s next version (update).
2.2. SERVICE AND COSTS
Access to VITAMINS ACADEMY is free of charge, provided by POWER HEALTH HELLAS in order to assist users learn everything they need to know about food supplements and company’s products. Nevertheless, as this is a mobile application, the user must have internet access in order to download its content.
When a user uses company’s mobile application and its services, he has the ability to enable or disable remote or local notifications. Remote notifications consist of general reminders such as the mobile application updates and anniversaries. Local notifications consist of reminders to use the mobile application, informative material related services, notifications about the update of these Terms etc. You can always select the option that you do not accept to get Notifications from our mobile application.
2.4. UNDERAGE USE
The use of the services of Vitamins Academy by minors is completely prohibited. The company bears no responsibility if underage users, on their own initiative, use the company’s mobile application or set up an account after entering false information, as well as in any other case.
USE OF SERVICES- COMPANY LIABILITY
a. Sns set by Greek, European and International Law, as well as any other current or future legislation related to the use of mobile applications. More specifically, all users should abstain from any illegal or abusive activity when using the company’s mobile application that are connected or in relation to it.
3.2. OWNERSHIP OF RIGHTS
a. All data displayed on the mobile application of VITAMINS ACADEMY, i.e. the mobile application’s content (videos, images, photos, documents, services, programs, information, data, etc.) as well as all services provided by the mobile application to users, is subject to company’s copyright and belongs to the sphere of rights belonging to POWER HEALTH HELLAS and are protected by Greek, European and International Law concerning intellectual and industrial property and unfair competition, as well as any other relevant legislation that applies to the company’s rights. Furthermore, the above-mentioned data belong exclusively to the company or to their intellectual creator.
b. Αny kind of copying, transfer, processing, resale, reproduction by any means or production of new data/items based on the content of this mobile application as well as deception of the public regarding the real provider of the above-mentioned data and services is strictly prohibited. Design of special names, images, logos, distinctive features as well as the use of any other type that is a product of the data and services produced and utilized to serve and promote the operation of VITAMINS ACADEMY are considered as company’s assets. Showing or displaying company’s data and services to third parties is not and should not be considered as a transfer or assignment of their license or universal right of use, as they are protected by trademark legislation. The above-mentioned activities (individually or as a whole) may be permitted only with the written consent (permission) of the company.
3.3. USER LIABILITY
a. Our mobile application offers its services and suggestions to users who want to have a healthy physical wellbeing and to get informed about company’s products.
Using this mobile application and the services provided in it by VITAMINS ACADEMY, users owe, agree and commit to perform any activity related to the mobile application and services provided by the company, based on the rules applied by Greek, European and International Law, good faith and the principles of transactional ethics. Illegal use of the content and services of VITAMINS ACADEMY, that is intended to deliver, publish, promote or transmit via e-mail in any other way, content that is illegal and offensive, bears harmful consequences for its recipients, it is considered a threat, annoyance, slander or defamation against POWER HEALTH HELLAS or any other third party (company, organization or person), incorporates racist content and in any other way it may violate the rules on confidential information of any person, is absolutely prohibited. Subsequently, any activity/use that may have harmful consequences to minors in any way is completely prohibited. Users are also expressly prohibited to use e-mail or any other means to send, publish, promote or transmit content, or commit any other content violation, that is subjected to the provisions of the law relating to patents, trademarks, trade secret, copyright or other proprietary rights of every kind. Otherwise, and in the further alternative, transmission and transfer of data that violates the rules required by applicable Greek, European and International law and its provisions, or transmission and transfer of data that may harass third parties in any way and ultimately any content or content used to store users” personal data as well as any other rights belonging to the exclusive authority of any third party, is prohibited.
3.4. LICENCE GRANT AND RIGHT OF USE
With this regulation, describing the Terms and Conditions of Use of the mobile application VITAMINS ACADEMY, the user is provided with a limited right to access, use and see the content and services of the company. This right allows the user to use it freely for personal purposes in respect to this Regulation as well as the applicable Greek, European and International law. To be more specific, the limited right of access (permission), use and presentation of the content of VITAMINS ACADEMY is a non-transferable, personal and non-exclusive limited right, which in no case can be considered as a transfer/donation of data and titles belonging to the mobile application and/or the company. POWER HEALTH HELLAS retains all rights arising from copyright and Industrial Property Law, rights that in no case are granted to the user, unless there exists a different agreement between the user and the company. All data and information that exist/are presented on this mobile application as well as from the company’s services are under company control. More specifically, under no circumstance is permitted (a) the separate use or representation of the software’s capabilities, (b) the publication, copy, lease, rent or lend of the software, (c) the transfer of software (unless permitted by this Agreement) , (d) the oversight of any technical or software limitations, (e) the decompression, reconstruction of the source code or reconstruction of the object code or effort in this direction as well as (f) any other modification of the data and information of the mobile application. At all times, users are obliged to keep any information or copy provided/presented to them by the company and the company’s mobile application in the form in which it is provided and to respect any information related to the intellectual and property rights of the company. Finally, it is expressly prohibited to perform any act intended to benefit from the company’s data, content and services, using it for any public or commercial purpose that is contrary of the use agreed with the Company.
a. Our company’s main target is to offer the best possible service environment to our mobile application’s users through a unique personalized experience. In order to create a friendly and easy-to-use mobile application, we need to make sure that we provide and maintain our mobile application and services at the best level suitable to our customer’s needs. In order to achieve the expected results and to provide the user with the high-level personalized experience that he/she deserves, the user need to set up and account with his non identifiable information/data, that will only be stored inside the user’s mobile device. As we understand the size of responsibility and we work hard to protect our personnel’s data and information we do not store any user information to make certain that the user maintains anonymous and in complete control over his/her data whereabouts and use.
4.2. PERSONAL DATA/INFORMATION
a. During the company’s mobile application download, the user may be asked to provide some data related to him/her. The information we collect is unidentifiable and only concerns the user’s activity on our mobile application, which we use for operations such as improving the face and structure of the services we provide.
The Company and our mobile application VITAMINS ACADEMY are committed to constantly take all technical measures necessary to ensure the highest protection of the user’s personal data during their transmission, management and storage. We assure our users that every necessary organizational and technical measures are utilized to ensure the security and protection of the user’s Data and Information, from any form of unwanted or unlawful processing. Only employees and associates authorized by the company have access to the user’s personal data, exclusively for the specific above-mentioned purposes.
b. From the above-mentioned procedures and after specific user consent, POWER HEALTH HELLAS is provided with the right to collect, store and use non identifiable Personal Data regarding information related to the user’s connectivity to the Company’s services, the electronic device used (tablet/mobile device), as well as information resulting from the device’s use, the user’s device operating system, its geographical location, the duration of a visit, the mobile application’s most visited categories and the navigation completed on the mobile application.
c. Subsequently, the Personal Data can be stored and granted only after user initiative, i.e. how many times a user has used the mobile application in a period of time, or the most viewed categories of VITAMINS ACADEMY.
4.4. DATA USE
b. We therefore, provide our users with the possibility of a) creating a completely personalized experience for the user of the company’s mobile application, b) accessing all available options, c) offering unidentifiable data to third parties for statistical purposes.
In general, and in addition to the above-mentioned cases, in certain occasions and always under the conditions obliged by Law or court decision, it is possible to collect, maintain, use and provide user non identifiable personal data, that have been collected by downloading VITAMINS ACADEMY without the user’s his prior consent.
4.5. PERSONAL DATA USE
In addition, acknowledging our responsibility to each user of the mobile application, we remind and underline the fact that every user should be totally aware that our company’s makes every possible to provide and maintain a secure data protection environment for our users. Nevertheless, it is impossible to guarantee the absolute security of the data as well as protect users from any possible damage that may occur due to own negligence.
Data and information provided to us when users access VITAMINS ACADEMY, will not be used for advertising reasons. In the event of possible future use of user data/information for specific company advertising needs, the data/information will be used only after user prior expressed consent.
5. LEGAL OBLIGATIONS
Cookies are small data files that are being used as an industrial template and are essential for the smooth functionality of most mobile applications. They are mainly used to collect statistic data, to facilitate access, visit and stay of a user on a specific mobile application, as well as facilitate the best user experience.
6.1. HOW IT WORKS
b. Cookies are used to properly display content that interests the user as well as the services that best suit his/her likes and needs. Cookies are not used to store user identification/authentication data and in no way may damage the operating system of the access platform.
c. Furthermore, cookies do not affect in any way the user’s stored/saved files, and access to read, modify or delete the stored information owns exclusively the mobile application from which they were transferred. Nevertheless, the user has the option to select the delete of existing cookies. In addition, the user is given the option to either choose the general option to automatically reject all cookies from all mobile applications, or to choose to be informed each time he/she enters a mobile application to receive a specific cookie, or, finally, choose each time whether he/she wishes to allow the download or the rejection of cookies. Cookies, therefore, are stored on the user’s mobile device temporarily and are only transmitted to our server when he/she visits our mobile application.
6.2. COOKIES POLICY
6.3. STATISTICS COOKIES (GOOGLE ANALYTICS, FLURRY ANALYTICS)
We only store Statistics Cookies base on the mobile application usage, to utilize information generated by employees while using the mobile application, such as the categories our users prefer and choose to visit, their most wanted services, the data that users are aware of as well as any mobile application error of malfunction users may have encountered while using our mobile application, in order to acquire statistical data to study and work towards the improvement of the mobile application’s performance.
6.4. PERSONAL DATA/INFORMATION OF USERS UNDER 16 YEARS OLD
It is stipulated that the company will not store data and information of individuals under the age of 16, unless provided prior consent from their legal guardian, in accordance with Greek law. In the unfortunate case the above-mentioned, underage data is stored on our mobile application due to negligence, the company, without delay, has the obligation to immediately delete the mentioned data and avoid any similar process in the future.
6.5. DATA PROCESSING
POWER HEALTH HELLAS provides its mobile application’s users with the option to freely modify, complete and delete data they have provided in the process of setting up their account (i.e. problems of logging in the employee account). In case of a problem arising through that process, user’s communication with VITAMINS ACADEMY should be preceded, which will begin the analysis of the employee’s data. Previous user identification is necessary to confirm the process and secure data retention. In this case, to access user’s information, or to ask any question regarding the services and operation of the Company, users must contact us by email firstname.lastname@example.org.
6.6. DATA STORING PERIOD
The non-identifiable Personal Data provided by users are retained only for a certain period required in order to perform the purpose for which they were collected and processed, as mentioned above. Users are provided with the option to completely reset the mobile application and delete all data concerning their account, concerning their physical history, personal information etc., data that were being stored inside their mobile phone/tablet. Data concerning statistics such as sex, time of use of the mobile application, statistics about progress made etc, that is being stored anonymously on the company’s servers shall remain.
6.7. DATA PROTECTION
Data provided by users while using VITAMINS ACADEMY that are deemed necessary for the smooth function of VITAMINS ACADEMY and its services, are maintained and stored inside the user’s mobile device. We do not store or collect user identification data, and therefore we suggest that our users are careful with the use of their mobile devices. To ensure that our user’s anonymous data is well protected and secured we adopt and install every modern technologically advanced data protection system. User non identifiable data and information are protected from any process that does not respect the company’s standard operation, i.e. from any unauthorized access, interference, malicious modification, loss, theft, alteration or destruction. Our company is permitted to process the information provided to it in accordance with the General Data Protection Regulation (GDPR). As mentioned above, we provide licensed access to all the data and information provided by the users only to our employees and our direct partners, to whom such access is mandatory and, therefore, allowed, in order to use such data to promote company’s purposes. This Regulation is reviewed and amended when necessary. In any case, the company’s actions comply with and will always be in accordance with Greek, European and International law as is applicable.
7. RIGHTS OF THE DATA SUBJECT
(according to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
7.1. The rights of data subjects (users) of VITAMINS ACADEMY, related to the protection of personal data, are always in accordance with the EU Regulation 2016/679, are thoroughly described and apply as follows:
Right to Revoke Consent: The consent provided by the users of VITAMINS ACADEMY, can be revoked at any time.
Right of Rectification: All information and data provided by user’s initiative, are stored safely and secure. All users/employees have the right to ask us to correct any inaccurate personal data saved on our files that concerns them.
Right of Restriction: Users/employees have the right to request a restriction of the processing of their personal data and information, a) if they believe that the above-mentioned processing is illegal, b) if they do not wish us to further process their data instead of completely deleting them from our system, c) if they wish to receive a file of their documented personal data for legal purposes at a time when they are not necessary to our system and finally d)in case they have an objection considering the processing that we and our partners are practicing.
Right to Access: When we process users’ personal information, users/employees retain the right to request to be informed about the processing methods we submit them. Users/employees have the right to ask for an informative notice, to be completely informed about the personal data that we hold or control and our gathering methods, as well as request to receive a copy of their personal data that we store on our system. Nevertheless, the company reserves the right to charge the interested user/member for providing the copy.
Right to Data Portability: Users/employees have the right to request to receive the data they have provided us with, in readable format or ask us to transfer the file, to the extent that it is technologically feasible, to another editor who will be indicated to us by them.
Right to Erasure: Users/employees have the right to request a complete delete of their data and information from our system, considering that their information is no longer necessary to complete the aforementioned processing purposes.
Right to Object: Users/employees have the right to object to the processing of their Data and information and revoke their consent for future use. Any further utilization and processing of their data by our company or our partners, for our company’s purposes, will, therefore, be terminated, provided the fact that the processing performed is not a result of user’s/employee’s consent, but it is performed on our own initiative. The right to object will not be implemented in the case where the processing of user’s data functions as part of our general legal obligation strategy, in order to defend our company’s interests and support any possible legal claims. Subsequently, users/employees can later request us to stop processing and partially delete their data from our system. We are, therefore obliged to terminate the processing, unless there exist other legitimate reasons and obligations that prevail over user’s/employee’s right.
Right to file a complaint: In the case that the user of VITAMINS ACADEMY considers that the processing and of his/her personal data, collected by the company, is being performed in violation to the applicable law, he/she retains the right to file a complaint with the Data Protection Supervisory Authority of the country where he/she lives or the one responsible for the country the alleged violation occurred.
Right to Restriction: In case the user wishes to access some of their information and the company cannot provide such access due to legal provisions, we will notify him/her of the reason for the refusal.
In the event that we can not locate a user on our system, we will not be able to treat him/her as a Data Subject, so he/she will not be able to exercise the above-mentioned legal rights, unless he/she provide us with some additional information for his/her identification. Subsequently, in case a user request us to abstain from any further future communication with him/her, we will store this information in order to recognize that we must refrain from such activity.
For any of the above-mentioned cases, as well as for any further update regarding the users’ legal rights, our users are welcome to contact us at any time and object to the use of their e-mail address or any other information by our company, by sending an e-mail to our e-mail address email@example.com.
In any other occasion where users consider that the protection of the Personal Data they provide us with is adversely affected in any way, they will be given the opportunity to make an appeal to the Hellenic Data Protection Authority (HDPA) using the following contact details: www.dpa.gr
Postal Address: 1-3 Kifissias Avenue, P.C. 115 23, Athens
Call Center: +30 210 6475600
Fax No: +30 210 6475628
Nevertheless, before proceeding with any method of communication with Hellenic Data Protection Authority (HDPA), please contact us by sending us an e-mail at firstname.lastname@example.org.
7.2. a) Furthermore, our company, through this Regulation, and as mentioned above, reserves the right to extend, update, improve and modify this Policy. It is, therefore, highly recommended that users of VITAMINS ACADEMY, visit this mobile application to read this Regulation on a regular basis, in order to be completely informed and updates considering any possible modifications. Users will not be notified in advance, after the renewal/modification of this Regulation, but they will be receiving updates containing any relevant information, through use of this mobile application or by e-mail.